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Operations Manager At A Leading Telecommunication Company

Date Posted: 08/Aug/2014
Deadline: Not Specified



Our client, a leading telecommunication company seeks to fill the position of an Operations Manager.
The Role:
To ensure smooth operation of various processes that contribute to the production of the organisation’s services.
·         Develop effective operational systems, processes and polices in support of the organization’s vision;  
·         Develop detailed plans in support of approved strategies, organizing required resources, monitoring and periodically reporting progress of plans;  
·         Continuously strive to improve processes, procedures to heighten productivity, timeliness and quality;  
·         Direct and provide a strategic framework for product managers to develop and manage new 3rd party relationships, contracts, data services/features, content and application portals and messaging products;  
·         Perform market research and analysis, design product, content and channels;
·         Develop and sustain parameters for service tracking and communication to clients (e.g. outgoing technical reports, SDD, logs performance analysis)  
·         Assist in the development of proposals for new services and platforms to clients;
·         Propose optimization of existing and new services;
·         Provide performance data to support management decision-making;
·         Evaluation and acceptance of new hardware and service deployed on VAS platforms;
·         Drive product and service delivery across the organisation by agreeing and setting goals;  
·         Support effective management reporting, information dissemination, business process and organizational planning;  
·         Ensure full integration of quality management processes and their effective deployment on a day-to-day basis;  
·         Supervise service and subscriber migrations on VAS platforms;
·         Organize documentation and handover of any new services to Business Development;  
·         Act as a liaison between networks and all departments;  
·         Ensure VAS services are implemented within allocated budgets;  
·         Keep up to date on VAS services and capabilities across all networks;  
·         Keep abreast with technological advancement within the VAS industry;  
·         Identify training and development needs of team members and manage skills enhancement programmes for the team to ensure targets are met;
·         Manage team boundaries and allocate resources between teams for an effective work load balance;  
·         Set clear objectives and guide team members to achieve targets and performance standards;  
·         Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded;
·         Structure and negotiate supplier partnership agreements;
·         Manage Vendors, negotiate and monitor SLAs;
·         Meet with the Business Development and Customer Service teams on a regular basis to identify the list of new client requirements, assess operational performance and review any identified opportunities and challenges;
·         Carryout Monthly/quarterly reviews with clients;
·         Perform other assigned duties as delegated from time to time.
·         Minimum of 5 years’ experience in VAS industry.  
·         Minimum of a Second Class Upper Bachelor’s Degree or its equivalent.  
·         Experience and certification in Project Management (PMI, Prince2 or APM) would be an advantage  
·         MBA Preferred  
·         Experience in managing crisis  
·         Strong background and work experience in Telecommunications and Consultancy  
·         A commitment to high professional ethical standards working in a diverse workplace;  
·         Excellent communication skills both verbal and written  
·         Knowledge of business and management principles and practices  
·         Experience in organizational effectiveness and operations management implementing best practices;  
·         Knowledge of project management principles and practices  
·         Good leadership with vision in managing a diverse group of staff and major project initiatives across the organization.  
·         Experience in deploying and optimizing VAS systems for multiple vendors, and interaction with Marketing, and IT departments  
·         Experience in Operation and Maintenance of all VAS platforms and charging systems including the deployment of new services;  
·         Has a passion for efficiency through continuous improvement.   Thrives on managing competing priorities

Method of Application

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