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Operations Manager - Market Control At GVA Partners

Date Posted: 23/Aug/2014
Deadline: 05/Sep/2014
  • Specialization Admin / Finance
  • Industry
  • Experience 0 year(s)
  • Location Nigeria

Our clients in the telecommunication and financial service industries is recruiting to fill the position of:

Operations Manager - Market Control
Business Area: Market Operations and Technology

Overall Purpose of The Job:

  • Our client,the second largest Stock Exchange in Africa, is undergoing a transformation program that will enable it to realise its vision of becoming the leading Exchange in Africa.
  • The Operations Manager reports to Head of Market Operations and is responsible for ensuring the smooth optimal day to day running of the trading services of the Exchange and designing and managing efficient and effective operational processes to support the Exchange’s traded products and associated services in a highly pro-active manner within a framework of continuous improvement.
  • The post holder provides a centralised Operations and market control function across the fourteen floors of the Exchange, as well as hosted markets where applicable, to ensure the delivery of a reliable, cost effective and scalable operations service. This includes ensuring the availability of the trading systems on the floors of the Exchange and for remote traders, that broker/dealers and wider market trading participants adhere to the rules of the Exchange as it relates to trading activities, coordinating trading on the floors and the production and dissemination of internal and external operational information and associated market data to stakeholders.
  • The post holder interfaces closely with the Central Securities and Clearing System and other providers of operational services to the Exchange to ensure a seamless clearing and settlement service for the Exchange’s trading activities and the adoption of best in class practices in all areas of service provision,
  • The post holder will manage market control and other operations staff on the floors of the Exchange in addition to interfacing with broker/dealer firms, authorised clerks and the departments in the Exchange to reduce operational, systemic, clearing and settlement risks by maintaining an appropriate level of control over all aspects of the operations.
  • The individual for this role must have a proven track record of strong operations analytical skills and experience in using operational data to drive service delivery and risk management Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.
  • In addition, the post holder will ensure that the Exchange’s audit, regulatory and governance requirements are met by implementing procedures to confirm that the organisation complies with existing policies, identify operational gaps and risks and ensure that the associated regulations are adhered to.
  • This is a high profile opportunity to use your skills in transforming a leading Emerging Markets Operations in the Financial Services sector and positioning it for growth and leadership within its region.

The Operations Manager will be responsible for the delivery of the following:

  • Manage a team of professionals in a dynamic, fast paced environment
  • Effectively build robust and scalable operational processes, with appropriate controls, to mitigate operational risk and provide support for business initiatives
  • Develops policies, processes & procedures for the core processes under operations
  • Continuously seek to improve the efficiency of manual processes, through automation and systems enhancements
  • Manage and monitor the operational risks within the products traded at the Exchange. Control trading activities, enforcing Exchange trading rules, guidelines and codes of conduct and advise brokers on the interpretation and implementation of the operational aspects of the rules. Participate in generating new rules and refining existing rules in line with market development and best practice
  • Systematise the process of interaction with brokers of both the Exchange and other hosted Stock Exchanges for trading all quoted securities
  • Work closely with Technology and other units of the Exchange, hosted Exchanges, the CSCS and external partners to ensure that the appropriate technology enhancements and operational requirements are prioritised and business cased for development to minimise risk and maximise business scalability, productivity and the client experience
  • Develop, implement & monitor performance metrics to evaluate/quantify risk and implement changes that will improve the operational efficiency and control costs for the Exchange and its hosted partners in order to ensure the quality and efficiency in business processes. Update these in line with best practices
  • Ensure that a comprehensive daily operations log sheet is maintained, applied daily and updated in line with developments
  • Develop and contribute to the implementation of effective operations strategies to improve operations support, including business resumption, disaster backup compliance and the support of User Acceptance Testing activities for on-going system enhancement or implementation of new systems
  • Manage the control processes surrounding the Middle Office functions to proactively manage risk with respect to clearing, settlement and short selling.
  • Work with the CSCS (and other appropriate partners) to facilitate the efficient and accurate operations of clearing, settlements, client reporting, collateral monitoring, and reconciliation of the various products traded and ensure that they are performed in accordance with the Exchange’s operational policies and rules
  • Monitor results & exceptions, analysing underlying causes and ensuring appropriate, corrective action are taken to reduce the frequency of occurrence and minimise loss due to error,
  • Maintain a pro-active stance on operational risk issues, formulating mitigation plans to avert identified risks and issues
  • Develop and enforce an effective department management system for follow-up and completion of periodic routines/tasks
  • Coordinate the audits for the department, review queries raised therein, suggest responses & process improvements, if required to resolve the same.
  • Coordinate Market Operations actions, changes and resolving conflicts; market control, systems installations, optimised system parameters and troubleshooting
  • Establish and maintain a profile as a senior operations leader both inside and outside of the firm.
  • Ensure complete, accurate and timely updating and reporting of trading information required for the smooth running of the trading platform. These include but not limited to broker/dealer details and setups, trading reports, corporate actions and any other required information
  • Implement a robust and comprehensive framework for training authorised clerks and their continuous professional development

Freedom To Act:
The Operations Manager has considerable freedom to act in order to deliver on the provision of an efficient and effective operations service. The post holder is expected to work to a high level of technical standard and accuracy, be highly pro-active in identifying and mitigating operational risks and lead by example. The successful candidate is expected to:

  • Provide first-level support and guidance to the market on issues such as status of orders, market halts, market information and any other arising issues
  • Deal with uncertain and sometimes conflicting business and operational objectives.
  • Manage and be accountable for dependencies, exceptions, slippage, issues and priorities on Market Control activities and assigned Market Operations initiatives and projects
  • Provision of qualitative service to all customers and manage issues and changes
  • Perform key regulatory functions to ensure that trading is conducted in an orderly manner
  • Act as the point of contact for brokers and the systems operations group on market issues

Problem Solving:
The Operations Manager will be expected to be highly knowledgeable with the functionalities of the trading, clearing and settlement systems in use at the Exchange. The post holder will need to:

  • Have the ability to think logically, analyse situations and lead diverse teams in complex problem solving situations
  • Demonstrate the ability to anticipate issues, take timely corrective actions and think creatively and analytically ahead of the brokers and market participants to proffer means of solving arising issues as they are reported in real-time
  • Lead and motivate groups and individuals and be able to overcome obstacles to cooperation and foster harmonious relations.
  • Proactively assist with the identification of training and development requirements in the department and dependent units
  • Create analytical models and tools, perform forecasting and data analysis that may be regional or national in scope.
  • Work with stakeholders (national or regional) and others concerned to maximise market uptime and develop strategic solutions/options
  • Ensure all changes are well tested and implemented in a controlled manner with full rollback plans Communicating with Others

The Operations Manager will be expected to have excellent communication skills and experience in working with the market stakeholders and the internal staff. This will include:

  • Ensuring proper documentation of all procedures and policies against organizational standards and best practices
  • Communicating the operational, technical and service improvement plans to internal and external stakeholders
  • Strong inter-personal skills with ability to interact at all levels and be visible with upper level management and stakeholders
  • Clear communication and visibility of all critical issues, analysis, their status and remedial action plans to address them; as well changes, improvement plans to internal and external stakeholders in line with escalation process
  • Effective communication with his subordinates to ensure timely completion of tasks and daily schedules
  • Consulting with line and divisional management in evaluating current procedures, policies, and strategies to recommend changes and improvements brought about by the discoveries as the result of data and process analysis
  • Communicating with other departmental staff to ensure that the departments are well informed of what happens in other areas
  • Delegation of functions, definition of team roles and expectations, and ensuring timely feedback (turn-around time)

The post holder will need to be an effective leader to create an effective, informed and highly motivated team focussed on delivery and will:

  • Manage overall work allocation, setting of goals, staff planning, training and performance management requirements of the unit
  • Set goals/objectives and overall direction for the team in line with the policies of the Exchange
  • Implement appropriate levels of supervision and enforce strong internal controls over routine operations
  • Provide leadership to instill a team-oriented, client-driven, results-driven environment, through coaching, motivating and training team members
  • Demonstrate leadership and consensus building skills. Broad understanding of all aspects of fiscal management, risk analysis/research and systems. Good negotiation and mediation skills.
  • Ensure the coherence of the service, operations, projects, dependencies and conflicts and develop and maintain the appropriate environment to support all areas involved in the delivery.
  • Measure and manage volumes and performance in a manner that will maximize operational efficiency and control associated costs
  • Be an advocate for the wider adoption of market operations best practices both internally and externally
  • Keep knowledge current of the overall trends and the systems and technology within the industry and communicate the industry best practices to staff members when and where appropriate
  • Enforce observance of policies, procedures, practices and operating routines, including management controls
  • People Management And Development

The post holder will need good people skills including the ability to:

  • Define and scope the resource requirementsfor tasks and projects that the team may be undertaking
  • Create clarity of roles and responsibilities for members of the team
  • Build and maintain relationships with the team, brokers and wider stakeholders
  • Manage conflicts and dependencies across teams and wider stakeholder group
  • Coach, mentor, appraise and develop managers and team members

Financial Control:
The post holder will work within the budget for their department and maintain monitoring and management of spend of the unit. This will cover the following activities:

  • Development, review and finalization of the unit’s annual budget based on perceived needs and requirements, in collaboration with line management
  • Facilitate a process for ensuring regular tracking and management of costs against budget
  • Review cost anomalies or over-spend within the service with line management in a timely fashion
  • Negotiate optimum prices with suppliers whilst ensuring sound service levels
  • Facilitate a process for ensuring regular tracking and management of costs

Experiences And Qualification:

  • Minimum of 8 years’ work experience which includes working in a key operations role (management or senior analyst grade) in a high profile operations department within the Capital Market (Exchanges. large brokerage firms, Asset Management and Investment Banking operations)
  • A good university degree. Post graduate qualifications in a business / finance related discipline will be a distinct advantage
  • Excellent understanding of the investment process and associated market practices with the ability to think strategically about how to create business led solutions.
  • Product knowledge in trading equities, fixed income and exchange traded funds.
  • Knowledge and experience of derivatives (futures and options) will be a distinct advantage
  • Sound understanding of principles, practices and techniques relating to operations management. Previous experience in developing and implementing operational strategies and policies
  • Strong process orientation and understanding of operations and technology, enabling candidate to provide support in the analysis, development and monitoring of effective controls
  • Excellent analytical, decision making, judgement and critical thinking skills
  • Proven project and risk management capabilities with a focus on resolving complex problems
  • Ability to manage multiple projects concurrently to work under pressure to meet tight time commitments
  • Ability to build and maintain collaborative working relationships with broker/dealers and wider market stakeholders
  • Pro-activeness in addressing any risk, service / quality issues and deviations from plan
  • Excellent verbal and written communication skills
  • Experience of implementing or working in an ISO compliant environment will be a distinct advantage

Additional Comments:

  • Maintain orderly markets and associated activities
  • Maximise market uptime (98%)
  • Deliver projects and change programmes to time and budget (10% deviation)
  • Support on-going development initiatives to improve services and diversify revenues
  • Develop overall market infrastructure with stakeholders
  • Regular and effective communication of deliverables and key issues, and tracking to stakeholders (monthly/quarterly/yearly executive report)
  • Timely production, dissemination and accuracy of market information provided to market participants
  • Lead and motivate team. Build and manage credibility with market stakeholders

Method of Application:
Candidates who meet the above requirement should email their resume to: [email protected] & [email protected] PLEASE, STATE THE POSITION YOU ARE APPLYING FOR IN THE SUBJECT FIELD OF THE MAIL.

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