Quality Manager At InterContinental Lagos

Date Posted: 24/Aug/2014

Deadline: Not Specified

Specialization Admin / Finance
Industry
Experience 0 year(s)
Location , Lagos

Do you have a passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU!

We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our progressive & committed opening team at the InterContinental Lagos. (http://www.ichotelsgroup.com/intercontinental/en/gb/new-hotels/lagos).

InterContinental Lagos is located on Victoria Island, in the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for affluent business and diplomatic travellers. Built on an elevated terrain overlooking Lagos's port and the city below, the 19 storey hotel offers uninterrupted, spectacular views of Lagos Skyline. InterContinental Lagos comprises of 352 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor. Guests have access to an all-day dining restaurant, two specialty restaurants, room service and the pool bar for lighter meal choices and snacks. The lobby lounge and cocktail bar is the perfect setting for casual meetings over coffee or drinks. In addition, for the health conscious traveller there is a health club bar serving fresh juices. InterContinental Lagos also offers exclusive business and conference facilities including a state of the art ballroom with a foyer area, and several additional flexible meeting and breakout. Other amenities include a fully-equipped gym, outdoor pool, and retail space.

We are currently recruiting our Quality Manager.

As the Quality Manager you will responsible for planning and performing evaluations and quality assessments, developing and tracking Hotel Action plans and consulting with senior management to review assessment data and recommend strategies for improvement as necessary.

Key responsibilities include: Schedule and conduct regular evaluations in order to measure overall quality levels pertaining to Guest satisfaction, complaints, physical condition, cleanliness and compliance with IHG Operation standards and Life Safety. Consult with hotel management on opportunities to improve Service Levels and make recommendations on methods for producing these improvements. Develop Action Plans as a guide for hotel management, listing any deficiencies, action(s) required for improvement and target dates of completion.

Job Requirements

Degree in Economics, Business, Hospitality or its equivalent in a similar degree.
Must have knowledge and understanding of quality standards and procedures in a hotel or similar environment
Excellent communication and interpersonal skills with strong attention to detail
An advanced level of Microsoft Office competency and operation of gmail
You must be confidant to balance multiple priorities, deadlines and possess initiative to see all assignments and projects through to completion.
You will also be comfortable relating to and interacting with a diverse range of stakeholders including senior leaders, guests and clients.

Method of Application

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Quality Manager At InterContinental Lagos

Job Requirements

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