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Customer Relationship Executive At A Bureau De Change Via Stresert Services Limited

Date Posted: 11/Mar/2016
Deadline: 01/Apr/2016

StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.

Job Title: Customer Relationship Executive

Our client is one of the leading credit bureau companies in Nigeria. As a result of growth, they require the service of a Customer Relationship Executive in the South-East /South-South Region.

The ideal candidate should preferably be resident in either of the following places; AWKA, ASABA or ONITSHA and will manage the states under the aforementioned regions.

Job Summary:
The role will be an interface between the company and its Members/ Data Providers. Must have an excellent rapport and develop relationship with Members/ Data Providers. Activities are conducted with the objective of increasing the amount of sales with the present Members and identifying and acquiring new business from potential Members/ Data Providers.

Detailed Responsibilities:

  • Identify and acquire new customers
  • Execute customer relationship plans
  • Build and maintain relationships with bureau subscribers to ensure customer satisfaction
  • Ensure optimal customer service experience at every client interaction
  • Make recommendations to the Head, Sales and Marketing on customer needs and marketing strategies.
  • Adhere to Service Level Agreements (SLA) to ensure the delivery of services to Members/Data Providers
  • Achieve revenue targets across different product/ service offerings by the company.
  • Introduce new service offerings to customers
  • Any other duties of similar responsibilities assigned from time to time.

Requirements:

  • Minimum of a university degree in a numerate of semi-numerate discipline.
  • 4 - 5 years post qualification experience as a relationship officer/customer service executive preferably from the financial services sector.
  • Must have good knowledge of MS Office.
  • Excellent communication and interpersonal skills
  • Good customer service skills
  • Good planning and organizing skills with an eye for detail.
  • Excellent negotiation skills.
  • Excellent listening skill; Must be detailed to the later

Method of Application

Forward passport picture and CVs to [email protected] using ‘CRE’ as subject of mail. Incorrect titled applications will not be opened. Qualified applicants will be contacted for interviews. Application closes 1st April, 2016.







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