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Restaurant Manager At Human Capacity Development Consultants (HCDC)

Date Posted: 18/Feb/2017
Deadline: Not Specified

Human Capacity Development Consultants (HCDC) Limited is a vibrant and innovative company committed to the goal of developing human capital in organisations for exceptional business results
We build organisations to achieve optimum performance by developing their human capacity to peak productivity levels
We are committed to excellence, service & integrity.

Summary of Position:

Overall responsibility for directing and managing the daily operations of the entire restaurant and ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team building & management, recruiting, training and retention of team members, internal controls, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.

Duties & Responsibilities:

  • Understand completely all company policies, procedures, standards, specifications, guidelines and training programs and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures in line with given guidelines.
  • Ensure staff compliance with the company policies, standards and procedures.
  • Ensure that all customers feel welcome and are given responsive, professional and courteous service at all times.
  • Ensure that the company’s mission and values are understood, embraced and complied with by all staff.
  • Responsible for the induction, training, development and coaching of all team members in accordance with the laid down standards and training schedule
  • Responsible for overall business performance of the restaurant through efficient operations, effective cost controls, scheduling labour, inventory and profit management
  • Ensures compliance to HACCP standards and Health and safety standards
  • Controls profit & loss, by following cash handling policy, internal control procedures, maintaining inventory, managing food and labour costs, reviewing financial reports and taking appropriate actions
  • Recruits, interviews and hires team members, conducts performance appraisals, takes disciplinary action in line with company policy when required.
  • Responsible for ensuring that all equipments, appliances and fittings are kept clean and in excellent working condition through regular personal inspection.
  • Responsible for the maintenance of equipment, fitting and facilities and ensures prompt repair in the event of any fault or breakdown.
  • Responsible for planning and organising local store marketing activities and ensures the complete and timely execution of corporate marketing programs.
  • Managing and monitoring the restaurant budget and financial plans to ensure that set targets are met.
  • Achieve company objectives in sales targets, food costs, service, quality, appearance of restaurant and sanitation and cleanliness through continuous training of employees and creating a positive, productive working environment.
  • Arranging and organizing the rota, responsibilities for all staff by anticipated business activity and planning adequate cover for absence to ensure the smooth running of business operations.
  • Adequate planning and co-ordination of team members to ensure and that all orders are completed in a timely manner to meet our “customer waiting time standards”.
  • Monitoring of sales trends to ensure that all kitchen orders are placed in a timely manner to meet our “customer waiting time standards”.
  • Ensure that ALL inventory received and final product meet the required QUALITY standards.
  • Ensure that all food and products are consistently served according to the restaurant’s portioning and serving standards.
  • Responsible for minimizing wastage by ensuring the efficient use of resources (e.g. packaging, stationery, disposables, etc).
  • Responsible for ensuring that all required records (sales, inventory, food cost, labour, wastage etc) are properly updated on a daily basis or as and when required.
  • Check and maintain proper food holding and refrigeration temperature.
  • Responsible for handling and resolving customer complaints
  • Recording and reporting ALL customer complaints & feedback to the General Manager.
  • Providing daily and weekly sales, profit and other management reports to Management.
  • Must lead by example and ensure complete customer satisfaction by providing five star level of customer service to all customers.
  • Ensure the conduct of the business within the ethical, legal and moral boundaries consistent with our values.
  • Liaise with external agents on behalf of the company; such as, PHCN, Local government agencies, LAASA, etc to ensure smooth running of operations.


Qualifications & Requirements:

  • Possess at the minimum HND certificate or equivalent (university degree preferred)
  • Strong written and oral communication skills for managing business admin
  • Excellent interpersonal skills and conflict resolution skills
  • At least 2 years supervisory experience in a restaurant or retail environment (preferably a global brand) including Profit & Loss responsibility
  • Must be computer literate
  • Ability to work and keep calm under pressure
  • Strong planning and organisational skills
  • Good business and commercial awareness for achieving successful performance
  • Strong and proven ability to motivate, manage, lead and be part of a team
  • Energy and stamina
  • Be able to work in a standing position for long periods of time.
  • Basic business math and accounting skills, and strong analytical/decision-making skills
  • Dedication to providing exceptional customer service

Method of Application

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