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Operation Manager In A Start-up Technology Firm

Date Posted: 21/Apr/2017
Deadline: 28/Apr/2017

Operation Manager in a Start-up Technology firm.

Details: Our client is a fast-growing start-up technology firm searching for an experienced Operations Manager. The Operations Manager is responsible for coordinating operational and management support activities within the firm. The ideal candidate will be an experienced female manager that understands the fast-paced nature of the industry and is ready to take on the next level of responsibility.

Project and Process Management interests you as you are a very versatile, non-traditional thinker who is able to adapt quickly to changing priorities. You also thrive on making processes more efficient and scalable. Externally, you collaborate with firm’s outsourcing partners and internally across teams.

Basic Functions/Responsibilities

  • Forecasts, develops and implement policies and procedures in the areas of customer service, human resources and budgetary goals and objectives that are consistent with company policies
  • Analyse process outcomes and workflow to ensure and identify efficiencies in productivity and savings and oversee day-to-day office management tasks
  • Market and promote new and existing products and services to internal and external customers
  • Proactively minimize operational risk is your priority
  • Maintain a sound working relationship with internal and external stakeholders
  • Ensure user satisfaction by overseeing the analysis of complaints, concerns and suggestions, and ensuring appropriate follow-through
  • Develop work schedules so that timelines are consistent
  • Manage facility, supplies, and equipment and train frontline staff
  • Participate in programme and process improvements
  • Assist with human resource functions; performance evaluation, training and recruitment, and professional development in support of company goals and mission
  • Provide strategic support and leadership in planning and recommend changes when necessary
  • As a member of the management team, you will be expected to prepare, revise and submit reports, budgets and other documentation as required
  • Undertake other responsibilities as delegated by the Chief Executive Officer


Role Requirements

  • A bachelor or masters degree; or an equivalent relevant professional qualification, training and/or experience in a tech firm
  • Candidate must have 3-4 years experience in related roles leading a high performing team in small to medium-sized company
  • Preferably female
  • Strong organizational skills and ability to multi-task are essential
  • Excellent leadership and supervisory skills, together with strong interpersonal skills are essential
  • Ability to demonstrate comprehensive knowledge of the typical industry processes and methods
  • Strong communication and interpersonal skills with the proven ability to support the CEO/Founder in executing strategy and goals
  • Ability to manage, organize and prioritize, leading effectively through the dynamics of change in a start-up environment
  • Ability to influence and persuade at all levels
  • Strong customer service orientation
  • Excellent written and numeracy skills
  • Demonstrated problem-solving skills
  • Ability to operate at a strategic and operational level


Preferred Candidate

  • Not more than 30 years old
  • Prior work experience showing increasing levels of responsibility with a focus on operations in a fast paced and entrepreneurial environment
  • Demonstrated strong business planning skills
  • Demonstrated project management skill and ability
  • Demonstrated ability to manage conflict/resolution
  • Proven ability to develop and implement efficient and effective processes and procedures
  • Flexible and passionate


Reporting Structure
Successful candidate will report directly to the Chief Executive Officer in this role.

Closing Date: 28th of April, 2017.

Method of Application

Interested and qualified? Click the Apply now button to send your application

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