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Operations Manager At Willco Property Management

Date Posted: 11/May/2017
Deadline: 02/Jun/2017

Willco Property Management™ is a client-centric property servicing company that provides a broad range of cost effective management solutions to a variety of clients. By applying the international knowledge and experience within our team, and the depth of our local understanding, we are able to demonstrate a value proposition worth many times the cost of the service that we provide. We maintain a rich portfolio of commercial, residential and retail clients with several hundred square meters of real estate under management.

Operations Manager

Job Description

  • Coordinate, manage and monitor the workings of various departments in the organization.
  • Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output.
  • Monitor adherence to rules, regulations and procedures
  • Manage and direct operations team to achieve business targets.
  • Assist in developing or updating standard operating procedures for all business operational activities.
  • Build strong relationship by addressing customer issues and complaints in a timely manner
  • Ability to challenge and debate issues of importance to the organization
  • Coordinate and monitor the work of various departments, ensure quality of projects and maintenance.
  • Manage quality and quantity of employee productivity.
  • Manage maintenance of equipment and machinery. Provide technical support where necessary.
  • Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
  • Effectively manage the financial viability of the contract to ensure that budget and margin expectations are met.
  • To meet at all times, the contractual obligations and target SLA’s set by both the client and internal management.
  • Develop on a continuous basis the client relationship to ensure differentiation and innovation in order to expand the scope of services and gain long term contractual lock-in from the client.
  • Monitor, manage and improve the efficiency of support services such as Help Desk, Project/Site Supervision, Facilitate coordination and communication between support functions.


  • Minimum education qualification - A First Degree, and Post Graduate degree in Business Administration, Management, Industrial Engineering. Certain schools offer bachelor's and Master's degrees in Operations Management.

Key Competencies:

  • Indepth experience in Facility Management
  • Excellent written,verbal and interpersonal communication skills
  • Proven experience in project and contract management
  • Critical thinking and problem solving skills
  • Task management- Excellent organisational planning and time management skills
  • Conflict Management
  • Understanding budget control
  • Team management skills
  • Negotiating and delegating skills
  • People Management skills
  • Stress tolerance
  • Good IT skill

Applicants should send their CV's to: [email protected] with the job title as the subject of the email.

Method of Application

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