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Customer Service Executive At McTimothy Associates

Date Posted: 05/Jul/2017
Deadline: Not Specified

McTimothy Associates Is Recruiting to fill the position of

Job Title:            

Customer Service Executive

 

Industry:            

Automobile Services

 

Site Location:   

Lagos(Mainland)

 

Responsible for:             

Effective Customer Relation and Client Management.

Job Description              

•              Manage large amount of incoming calls and customer inquiries.

•              Generating Sales lead.

•              Identifying and assessing Customers’ needs to achieve satisfaction.

•              Follow communication procedures, guidelines and policies

•              Take the extra mile to engage customers

•              Keeps records of customer interactions, process accounts and file documents.

•              Handles customer complaints; provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.

•              Meet personal/Customer Service Sales targets and call handling quotas

•              Provide accurate, valid and complete information by using the right methods/tools.

•              Build sustainable relationships and trust with customer accounts through open and interactive communication.

•              Identify and assess customers’ needs to achieve satisfaction.

•            Resolves products or service problems by clarifying the customers’ complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution

                Person Specification

•              Bachelor’s Degree

•              Self-driven individual

•              2-3 years proven customer support/client service  experience

•              Strong phone contact handling skills and active listening skill.

•              Excellent communication and presentation skills

•              Ability to multi-task, prioritize, manage time effectively.

•              Must reside on the Mainland.

•              Young and vibrant individual

                Method of Application

Qualified candidates should kindly send CVs  with CUSTOMER SERVICE EXECUTIVE as the subject.

Method of Application

Interested and qualified? Click the Apply now button to send your application

Apply Now







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