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Network Operations Manager At E.Stream Networks (Nigeria) Limited

Date Posted: 13/Jul/2017
Deadline: 18/Jul/2017

e.Stream Networks Limited, an ISO9001 Quality Certified company is a licensed broadband communications provider dedicated to providing suitable connectivity solutions for businesses.With over a decade in the ICT sector and presence all over Nigeria, we leverage on providing a unique combination of industry experience and expertise in our service offering to all our clients across the country.

Network Operations Manager 

Reports to: GM Technical

Job Purpose

  • Responsible for managing the network operations team in-order to deploy quality service, maintain 99.9 % service availability and provide proactive network efficiency by delivering prompt service support at 1st and 2nd level of escalations.
  • Services to be deployed and supported are Internet and VPN which are deployed via various last-mile access technologies such as VSAT, Optic Fiber, Microwave Radio, Wifi and Outdoor 4G LTE.

Duties and Responsibilities
Strategic Insight and Integration:

  • Provide clear direction on all Operational Process and Procedures (both tactical and strategic goals) for an efficient network operations.
  • Development and adhering of standard operating procedures for deploying all our products and services.
  • Develop the unit annual budget and providing inputs to the departmental annual budget.
  • Provide technological innovation to deploy more services which are cost effective.
  • Keep abreast with latest happenings in Last-mile access technologies.
  • Attend project & departmental meetings

Technical / Analysis and Problem Solving:

  • Ensures eStream services are deployed in accordance to the quality standard and specifications.
  • Ensures proactive monitoring of all services to deliver 99.9% availability.
  • Ensures that there is no course to revisit sites deployed within 6months.
  • Provide proactive technical solutions on network issues escalated to the 2nd level.
  • Ensures 90% implementation of the annual maintenance plan
  • Ensure all resolvable issues (within control) are resolved within the specified OLA time.

Leadership:

  • Ensure team maintains and updates knowledge base related to supported technologies and applications
  • Manage Regional Field Service engineers for optimal network operations.
  • Team lead special deployment projects.
  • Regular training of Service Desk team members for effective 1st level troubleshooting
  • Regular coaching of direct reports

Interpersonal, Relationship Management & Collaboration:

  • Establish and maintain good working relationships with other departments, teams and Clients.
  • Liaise with 3rd party vendors in delivering quality service.

Communication:

  • Provide and present companywide Weekly Operational Status reports including Service Deployment Report to all stake holder.
  • Escalate 3rd level issues (not within control) to OEM’s; 3rd party providers and SM Network Planning & Optimization.

Customer Focus:

  • Ensure adherence to customer specification and SLA
  • Prompt resolution of 2nd level issues and some 3rd

Financial Management:

  • Develop annual budget for the department

Requirements
Education & Work Experience:

  • Bachelor's degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
  • Minimum of 7 years work experience in a relevant role.
  • At least 5 years’ experience in an ISP environment deploying Microwave radio, VSAT Links and Wifi Solutions.
  • Affiliation with 2 relevant professional bodies.

Competency, Skills & Certifications:

  • Project Management Training (PMP)
  • GVF 510 Certification
  • CWNA Certification
  • iDirect IOM (or similar training)
  • MTCNA / CCNA - Cisco.
  • Strong RF Technology Skills - Aviat, Dragon, Cambium, Mikrotik, Ubiquiti.
  • VSAT technology Skills - iDirect Technologies.
  • Leadership, Relationship & People Management

KPIs:

  • Ensure all deployment are done within 7days.
  • Ensure Quality of deployment meets 100% eStream standard.
  • Ensure a weekly record of 99.9% of network availability.
  • Ensure all 1st and 2nd level escalation are done within agreed SLA
  • Ensure 20% cumulative quarterly cost savings on all deployment.

Working conditions:

  • The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
  • The incumbent may be required to travel out of station often.

Physical Requirements:

  • This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.

Direct Reports:

  • Team Lead, Service Deployment
  • Regional Field Engineer
  • Power Technician and Riggers
  • Shift Engineers

Method of Application

Interested and qualified? Click the Apply now button to send your application

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