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CRM Officer At Nigeria Inter-Bank Settlement System (NIBSS) Plc

Date Posted: 05/Oct/2017
Deadline: 11/Oct/2017

Nigeria Inter-Bank Settlement System Plc (NIBSS) provides the infrastructure for automated processing, settlement of payments and fund transfer instructions between Banks and Card Companies in Nigeria.NIBSS is owned equally by all licensed banks in Nigeria, and the Central Bank of Nigeria.

Job Title:       CRM Officer

Grade:           Assistant Banking Officer/ Banking Officer

Department:  Customer Relationship Management

Reports to:     Head, CRM


  • Growing business segment by signing-on new companies and managing existing relationships;
  • Develop & maintain marketing strategy document;
  • Maintain customer call plan and implement same;
  • Good understanding of the e-Payment landscape;
  • Ability to engage in research work;
  • Manage the operational activities of CRM team.


The desired candidate must exhibit competencies in the following;

  • Marketing and Selling Skills;
  • Ability to follow through a prospect from start to completion;
  • Good communication skill;
  • Energetic with great drive for timely execution;
  • Highly organized;
  • Ability to plan and take prospects through NIBSS onboarding process;
  • Ability to effectively manage our internal process and people to achieve delivery in a timely manner;
  • High attention to details and must be a fast process learner.

Other required competencies include:

  • Customer Focus
  • Focus on excellent delivery
  • Proactiveness
  • Stewardship
  • Team spirit
  • Business goal management


  • Business Writing Skills
  • Attention to Detail
  • Market Research
  • Business Development
  • Business Goal Management


  • Minimum of 2 years of relevant work experience related to the Job.


  • Bachelor's degree with a minimum of Second Class Lower (2:2) from an accredited University. A master's degree or its equivalent will be an added advantage.

Subsequent to your application for this position, please log on to to register and take a free e-Payment course to become more aware of NIBSS' e-Payment services before applying below.

Method of Application

Interested and qualified? Click the Apply now button to send your application

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