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Administrative/ Customer Service Officer At FADAC Resources

Date Posted: 13/Mar/2018
Deadline: Not Specified

Our client is an high performance driven firm that offers professional services in interior and exterior car maintenance package. They are in need of an experienced ADMINISTRATIVE/ CUSTOMER SERVICE OFFICER.


  • Manage office supplies stock and place orders
  • Prepare regular reports on expenses and office budgets
  • Maintain and update company databases
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process


  • Must be a female applicant
  • Minimum of OND in mass communication or any related field
  • 2 - 3 years proven work experience as an Administrative/Customer service
  • Officer or in similar role
  • Close proximity to the Island
  • It requires six working days
  • Knowledge of administrative /customer service principles and practices
  • Knowledge of relevant computer applications
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to details and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance

Only candidates that fit the requirements will be contacted

Method of Application

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