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Graduate Customer/Technical Support Representative At Hostsleek Technologies

Date Posted: 12/Mar/2018
Deadline: 07/Apr/2018

HostSleek is a privately owned company that was formed in 2010 to provide Domain Names, Web Hosting, Cloud VPS and Internet Solutions. Not all websites are equal. We have the technology and expertise to create custom setups for any website – from small e-commerce to large, load-balanced systems requiring continuous data protection.

Title: Customer/Technical Support Representative

Details:

We urgently require two CUSTOMER/TECHNICAL SUPPORT REPRESENTATIVE.

We are looking for brilliant minds to join our young, ambitious and motivated team to change the future by building the best web hosting services together! All of our job opportunities are on-site, full-time positions in our office at Ikeja,Lagos.


Job Requirements

  • Experience with web hosting industry
  • Has experience with a management tool like cPanel and billing system like WHMCS
  • Has an understanding of shared, reseller, vps, dedicated server hosting.
  • Has a firm understanding of open source software such as wordPress, Joomla, etc.
  • Is able to quickly and efficiently handle web hosting related issues such as DNS, FTP, PHP-based errors, etc.
  • Comfortable speaking with customers via telephone, whatsapp and email.
  • Strong understanding on Linux Server Administration
  • Excellent multi-tasking ability.
  • Strong analytic and troubleshooting ability
  • Confident and self-motivated with a positive can do attitude.
  • A desire to learn and progress through the business.


RESPONSIBILITIES

  • Technical assistance to our customers via phone call, email and
  • social media.
  • Process client orders.
  • Provisioning VPS & Dedicated Servers and monitor server backups
  • Troubleshoot a variety of technical and non-technical issues
  • customers may have with their hosting plan.
  • Answer pre & post-sales inquiries and provide consultative support
  • for a range of products and services we offer.
  • Stay updated and current with the system information and changes
  • and update and follow standard procedures and processes.
  • Schedule and apply software and Operating System patches and
  • updates as directed.
  • Weekly report of follow up ( customer feedback,complaints ,pending
  • issues).
  • Social media presence ( company's whatsapp and instagram)

Method of Application

Interested and qualified? Click the Apply now button to send your application

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