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Operations Officer At Kimberly Ryan Limited

Date Posted: 12/Mar/2018
Deadline: Not Specified

Kimberly Ryan is a leading provider of HR professional services in Africa. Our business exists in Nigeria, Ghana, UK, Kenya and Uganda.

Our client; a provider of business support is currently in need of an Operations officer to provide support to the Business Manager, to be responsible for a variety of tasks including contract management, processes and procedures, documentation, reporting and related operational tasks under the direction of the BM.


1. Managing and monitoring customer accounts (renewals and instalments)

2. Managing and monitoring customer records (vetting and updates).

3. Follow-up of current and old customers to ensure continuity and customer satisfaction.

4. Manage the effectiveness of Corporate Messenger Service (CMS), its staff and clients.

5. Sourcing new customer care initiatives

5. Conducting, compiling and recording monthly customer satisfaction surveys and initiating reasonable solutions to issues and suggestions raised and success.



1. Minimum of 3-4years of relevant experience as an operations officer and HR functions

2. Must have very strong MS Office experience.

3. Must be a good communicator and have very strong writing skills


Applications are to be submitted using the Job title as the subject of the mail.

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