Search for Job Vacancies and Career Opportunities in Nigeria

Management Trainee - Service Support Officer At Nigeria Inter Bank Settlement System Plc (NIBSS)

Date Posted: 10/Oct/2018
Deadline: 14/Oct/2018

Nigeria Inter-Bank Settlement System Plc (NIBSS) provides the infrastructure for automated processing, settlement of payments and fund transfer instructions between Banks and Card Companies in Nigeria.NIBSS is owned equally by all licensed banks in Nigeria, and the Central Bank of Nigeria.

Service Support Officer


Department: Support Services

Division:    Technology & Operations

Reports to:   Head, Support Services

Grade:    Management Trainee

 

DUTIES AND KEY RESPONSIBILITIES

  • Identify and handle customer enquiries completely and accurately
  • Resolve customer complaints and problems to the satisfaction of the customer
  • Use customer service skills to optimize the opportunity of each customer contact
  • Educate customers about NIBSS products and services and direct them towards available resources for self-help
  • Complete necessary documentation to manage customer complaints, issues and subsequent solutions
  • Alert management on issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
  • Follow up on all escalated issues until a logical conclusion is reached
  • Schedule, assign or act on any required customer follow up in accordance with department guidelines.
  • Use technology tools as directed and within established guidelines
  • Enter customer data and other relevant information into Support Centre database or other data repository, as required.
  • Suggest process improvements and participate in initiatives for increased effectiveness.
  • Maintain confidentiality of the organization's customer data.
  • Participate in individual and team trainings and meetings to ensure up-to-date knowledge.
  • Respond to inbound service requests and customers inquiries routed to the centre via telephone and email in a knowledgeable and timely fashion.
  • Provide information and technical support concerning dispute processes, and assist in determining resolution for customers.

 

COMPETENCY REQUIREMENTS

The desired candidate must exhibit competencies in the following:

  • Knowledge of Service Desk Operations
  • Exceptional verbal and written communication skills
  • Ability to organize and communicate information clearly
  • Problem-solving and analytical skills
  • Positive, professional, customer-oriented attitude
  • Customer contact work or relevant service industry experience
  • Knowledge of all NIBSS products
  • Enhanced Customer Knowledge Management
  • Professionalism in Customer Service Management

 

REQUIRED EXPERIENCE

  • 0 - 2 years of relevant experience related to the Job

 

REQUIRED QUALIFICATION

  • Bachelor's degree from an accredited University;
  • A master's degree or its equivalent will be an added advantage

Method of Application

Interested and qualified? Click the Apply now button to send your application

Apply Now  






Subscribe to FREE Job Alerts.

 



Subscribe to Job Alert
Filter Jobs
  • Location

    Industry

    Specialization

    Job Type

    Education

    Experience

Latest Jobs and Recruitment in Nigeria Today

Justjobsng.com is the fastest-growing jobs in Nigeria job listing platform .

JustJobsng is Nigeria's leading online jobs site, providing the latest job vacancies and recruitment in Nigeria in a variety of industries and locations in Nigeria.

Search for all job vacancies in Nigeria here on Nigeria’s #1 Job site. Everything latest jobs in Nigeria, Jobs in Nigeria, recruitment in Nigeria, vacancies In Nigeria and employment opportunities in Nigeria is our forte.

Browse our website and search current job opportunities that meet your search criteria. Also you can help yourself with our career resources that will assist you when preparing for an interview.

Our job services are FREE. We strive to post only genuine/Verified Jobs.

Sign up for latest jobs and recruitment offers in Nigeria today!