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Team Lead, Customer Success At Reliance HMO

Date Posted: 07/Dec/2018
Deadline: 31/Dec/2018

Reliance HMO is a technology driven health insurance company that has integrated technology into every sphere of health-care management. The company started in 2017 with a vision of using technology to make insurance accessible and easy to use

Team Lead, Customer Success

Job Description
What is the role?
We’re currently seeking a Team Lead with the passion and skills to drive our passion for fanatical customer service. The ideal candidate will:

  • Develop a customer success strategy and execution playbook for both retail and corporate clients, including relationship management for larger corporate clients
  • Lead and train members of the customer success team towards executing goals and metrics

Who we're looking for
The ideal candidate will have the following skills and qualifications:

  • Minimum of 6 years post NYSC experience in a customer support role with at least 3 years in a supervisory role
  • Experience in managing call center metrics and operations including agent performance monitoring, customer satisfaction monitoring, call flow monitoring, agent staffing and shift scheduling
  • Additional experience in relationship management would be an added advantage
  • Deep experience with telephone, email and chat etiquette required
  • Ability to develop a curriculum for and execute relevant customer success and product training
  • Ability to communicate clearly and concisely in written and spoken form including comfort with using writing and communications technology e.g. email, chat, teleconferencing
  • Ability to think strategically and creatively while being able to execute with attention to detail
  • Empathetic, self directed, self motivated, gritty

Compensation and Benefits
In addition to working in an exciting work space while creating an industry defining company, you’ll receive the following benefits:

  • Industry competitive salary and pension
  • Unlimited paid vacation (yep, you read that right)
  • Flexible work hours
  • Health insurance (of course)
  • Work related in-kind allowances e.g. mobile phone, airtime
  • Gym and spa access
  • Optical and dental care

Method of Application

Applicants should send their CV to: [email protected]

Method of Application

Interested and qualified? Click the Apply now button to send your application

Apply Now

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