Search for Job Vacancies and Career Opportunities in Nigeria

Credit & Recovery Officer At MKOBO Microfinance Bank

Date Posted: 23/Apr/2019
Deadline: 23/May/2019

MKOBO is a fully licensed Microfinance bank by the Central Bank of Nigeria (CBN) in Lagos, Nigeria. MKOBO was conceived to help solve consumers’ need for access to short-term emergency credit. Our goal is to provide access to short term unsecured loans, which is easily accessible. We cater to the demography currently underserved by the Commercial banks in our aim to help increase financial inclusion of the Nigerian population.

Credit & Recovery Officer

Job Description

  • This role will report to the Risk and Compliance Manager and will be responsible for recovery of overdue payments from customers.
  • The successful candidate will also be working with the credit department to assess credit applications to identify suitability.

Responsibilities

  • Recover past due payments from delinquent customers.
  • Work with the Risk and Compliance Manager to assess credit applications.
  • Perform detailed analysis on applications with reference to approved policies to assess suitability of applications.
  • Devise customized recovery strategy on a case-by-case basis.
  • Make outbound collection calls to defaulting customers.
  • Manage relationship with external debt collectors.
  • Design and negotiate payment plans for defaulting customers with management’s approval.
  • Follow up with customers on previous payment plans.
  • Maintain accurate, up-to-date customer account information.
  • When necessary liaising with Lawyers, Bailiffs, Enforcement agencies.
  • Negotiate settlements with customers.
  • Take ownership of debt recovery cases and collateral where required.
  • Maintain appropriate and comprehensive records of all customer discussions as it relates to debt recovery.
  • Report daily, weekly and monthly progress against targets to Management.
  • Participate in the weekly credit review committee meeting.
  • Manage relationship with debtor customers to ensure compliance with repayment agreements.
  • Conduct and document recovery visitations to customers.
  • Review, process and reconcile accounts of indebted customers, to ensure amicable resolution & payment of agreed sum.

Candidate Requirements

  • Minimum of Degree in Finance, Accounting, Economics, Business Administration, Statistics, etc. from a reputable University.
  • Customer relationship management skills.
  • Ability to work with little or no supervision.
  • Minimum of 2 years working experience in retail credit, risk and recovery.
  • Problem Solving, Critical reasoning, detail oriented.
  • Excellent verbal, presentation and writing skills.

Skills and Competencies
Debt Collection:

  • Knowledge of proper and ethical debt collection techniques.
  • Ability to quickly build a picture of a customer’s personal circumstances and needs.
  • Strong negotiating, counselling, and problem solving skills.
  • Experience of collecting first and third party accounts.
  • Working knowledge of Microsoft Office Suites Word, Excel and Access.
  • Ability to maintain high level of confidentiality.
  • Able to work well as part of a team and on own initiative.

Personal Skills:

  • Strong attention to detail. Having a keen sense of urgency.
  • Excellent listening ability and superb questioning techniques.
  • Always accurate and on time in completing duties.

Areas of Expertise

  • Debt Collection
  • Issue Resolution
  • Credit Analysis
  • Negotiation.

Method of Application

Interested and qualified candidates should send their Applications to: [email protected] with “Credit & Recovery Officer” as subject.

Note: If you’re not contacted within two (2) weeks from the deadline of this application, your application was not successful.

Method of Application

Interested and qualified? Click the Apply now button to send your application

Apply Now







Subscribe to FREE Job Alerts.

 



Subscribe to Job Alert
Filter Jobs
  • Location

    Industry

    Specialization

    Job Type

    Education

    Experience

Latest Jobs and Recruitment in Nigeria Today

Justjobsng.com is the fastest-growing jobs in Nigeria job listing platform .

JustJobsng is Nigeria's leading online jobs site, providing the latest job vacancies and recruitment in Nigeria in a variety of industries and locations in Nigeria.

Search for all job vacancies in Nigeria here on Nigeria’s #1 Job site. Everything latest jobs in Nigeria, Jobs in Nigeria, recruitment in Nigeria, vacancies In Nigeria and employment opportunities in Nigeria is our forte.

Browse our website and search current job opportunities that meet your search criteria. Also you can help yourself with our career resources that will assist you when preparing for an interview.

Our job services are FREE. We strive to post only genuine/Verified Jobs.

Sign up for latest jobs and recruitment offers in Nigeria today!