Search for Job Vacancies and Career Opportunities in Nigeria

Customer Relationship Manager - Jumia

Date Posted: 14/Jun/2019
Deadline: Not Specified

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

Customer Relationship Manager - Jumia

Responsibilities

  • As a Customer Relationship Manager, You must have a pioneer mindset, ambitious, hardworking and have a deep-rooted understanding of CRM strategy and execution.
  • You strongly believe in constantly testing new ideas, to innovate and optimize.
  • You are flexible and forward thinking who easily connect with new people.

In Particular you will:

  • Manage the overall marketing strategy on how Jumia communicates every day the commercial planning to its consumers to generate sales, increase engagement and boost loyalty.
  • To define an operational roadmap of marketing communications accordingly to the Commercial Planning input coming from commercial team and from Customer Insights.
  • Setup, improve, and optimize communications to constantly improve customer conversion and retention KPIs through all the channels on each Email, SMS, Push notifications, web notifications by AB testing content and timing.
  • Set-up revenue targets per day, campaigns and channels and make sure targets are met every day.
  • Analyze daily performance and make decisions accordingly:
  • Report performance to senior management on a regular basis explaining why and how.
  • Inspire the wording content for all the communications accordingly to market innovation, Jumia brand guidelines and knowledge of marketing.
  • Earn the love of our customers by being relevant at each step of communications content making.
  • Lead and coach team members to grow their skills and ownership.
  • Demonstrate a capacity to propose innovation to set up.
  • Coordinate with different departments to make sure high-quality content production and campaign generation.

Professional Skills & Qualifications

  • Degree in Business, Marketing or related field
  • 3+ years' experience with a solid foundation in Digital or CRM project management
  • Excellent communication skills both verbal and written in English
  • Advanced level of computer literacy in Microsoft Office packages & HTML
  • Fast learning ability and accurate attention to details
  • Systematic and methodical approaches
  • Ability to organize and prioritize tasks Self-motivated and result driven

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Method of Application

Interested and qualified? Click the Apply now button to send your application

Apply Now  






Subscribe to FREE Job Alerts.

 



Subscribe to Job Alert
Filter Jobs
  • Location

    Industry

    Specialization

    Job Type

    Education

    Experience

Latest Jobs and Recruitment in Nigeria Today

Justjobsng.com is the fastest-growing jobs in Nigeria job listing platform .

JustJobsng is Nigeria's leading online jobs site, providing the latest job vacancies and recruitment in Nigeria in a variety of industries and locations in Nigeria.

Search for all job vacancies in Nigeria here on Nigeria’s #1 Job site. Everything latest jobs in Nigeria, Jobs in Nigeria, recruitment in Nigeria, vacancies In Nigeria and employment opportunities in Nigeria is our forte.

Browse our website and search current job opportunities that meet your search criteria. Also you can help yourself with our career resources that will assist you when preparing for an interview.

Our job services are FREE. We strive to post only genuine/Verified Jobs.

Sign up for latest jobs and recruitment offers in Nigeria today!