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Customer Support Officers At ITEX Integrated Services Limited

Date Posted: 12/Jun/2019
Deadline: 28/Jun/2019

A leading IT and Payment Solutions Company with head office in Lagos has the under listed vacant positions to fill urgently:

Customer Support Officers

Role Summary:

The post holder will act as a liaison, provide product/services information and resolve any emerging problems that our Agents, Merchants or Field Staff might face with accuracy, tact and efficiency
Duties and Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries and complaints
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Ensure issues are resolved promptly and escalated as and when needed

Qualification and Requirement:

  • Minimum educational qualification: BSC or HND in a course
  •  Product and service knowledge training will be provided
  •  Excellent time management skills
  •  Previous experience working as a Customer Care Representative is essential
  •  Team work and interpersonal skills
  •  Excellent Computer skills
  •  Business intelligence
  •  Excellent communication and interpersonal skills
  •  Attention to detail
  •  Excellent Customer service skills
  •  Problem solving skills required

Qualified and interested Applicants should send updated and detailed CVs to [email protected] using the title of the role as subject of the email.
Closing Date: June 28, 2019

Method of Application

Interested and qualified? Click the Apply now button to send your application

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