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Strategist (Client Service) At Meristem Securities Limited

Date Posted: 22/Jun/2019
Deadline: 11/Jul/2019

Meristem Securities Limited is a leading capital market conglomerate that offers Wealth Management services, Stockbroking services, Registrar services, Trustee services and Investment Banking services to our clients.

Strategist (Client Service)

The role of the Strategist (Client Experience) will be client experience strategy development, implementation and monitoring across all business units within the group.

The main responsibilities of the position include:

  • To deploy key analytical tools to monitor, diagnose, predict and activate customer experience insights across the Group.
  • Identify and prioritize customer experience improvement initiatives
  • Make recommendations based on market and competitive analysis to support product development, process improvements and customer service activities that enhance customer experience across the Group.
  • To advise on strategic issues and strategy direction/redirection as it concerns customer experience improvement.
  • Provide comprehensive periodic reports to top management on Customer experience strategy implementation
  • Track customer service trends, global and national best practices and report on their potential impact on the Group’s customer experience strategy.
  • Work towards continuous improvement in the customer experience by reviewing/developing customer service procedures, policies and standards and workflows for the entire organisation, with a view to moving them to the next level.
  • Develop effective feedback or complaints procedures for customers and staff members to use and communicate efficiently at all levels.
  • Keeping ahead of developments in Customer Service by engaging in mystery shopping, reading relevant journals, and attending relevant forward-thinking courses.

Experience & Skill

  • Minimum of 3 to 5 years experience in a similar role, preferably in the financial sector.
  • A good first degree in any discipline from a reputable Higher Institution, professional qualifications will be of high advantage.
  • Excellent writing skills with a creative approach to work
  • Team building, training and presentation skills.
  • Sound leadership, decision making and management abilities.
  • Possess excellent people skills along with an understanding of performance monitoring.
  • High analytical and problem-solving ability gained through practical experience as well as implementation skills.
  • Ability to work in a spontaneous environment where responding to and managing change is very essential

Method of Application

If you feel you would be a good fit for any of these roles please send a detailed CV to [email protected] using the JOB TITLE AS THE SUBJECT OF THE MAIL.

Please note, only qualified candidates will be shortlisted and contacted

Method of Application

Interested and qualified? Click the Apply now button to send your application

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