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Accountability Assistants At INTERSOS

Date Posted: 11/Jul/2019
Deadline: Not Specified

INTERSOS is an independent, no-profit organization which, through its own humanitarian operators, intervenes to effectively answer the needs of people in serious crises situations, mainly in the world's poorest regions, who are suffering, deprived of rights, dignity and essentials goods. It maintains a flexible operating structure. The head office in Italy coordinates, supports and monitors the planned activities in the countries of intervention carried out by decentralised offices. The statutory bodies of INTERSOS, are: the Members Assembly, the Council, the Society for Auditing and Certification of Accounts.

Intersos, established in 1992, is recognised by the Italian Ministry for Foreign Affairs, the European Commission and the principal UN agencies; it is privileged to hold an advisory status with the United Nations Economic and Social Council (ECOSOC).

Accountability Assistants

Work location Ngala and Monguno
N. of positions 2
Starting date 1 st August 2019 to 31 October 2019
Contract duration 3months (1 st August 2019 to 31 October 2019)
Reporting to Accountability Assistant
Supervision of N/A

2. Job description
A. General purpose of the position, responsibilities and tasks
General purpose of the position

The main purpose of the role is to Support INTERSOS Programs establishing/strengthening and managing the accountability
system for efficiency, transparency and quality program implementations.
Reporting to the Field M&E Officer and closely working with program and front-line staffs.

Main responsibilities and tasks

  • Support in managing the complaints and response mechanism (CRM) in each location on the highest
  • levels of integrity which beneficiaries will trust and ensures that they can make confidential complaints and
  • be confident of the response processes.
  • Monitor complaints received and response (follow-up) processes through developing and maintaining a tracking mechanism.
  • Ensure that feedback is routinely recorded, reviewed and responded timely in line with feedback mechanism
  • guidelines.
  • Be the first point of contact for beneficiary, staff and stakeholder complaints in field location.
  • Maintain and update the CFM (complaint and feedback mechanism) database; and provide timely update to project staff based on the nature of feedback.
  • Support the CCCM Monitors in analyzing patterns and trends in complaints to help improve programming.
  • Generate periodic reports and share with project teams and the meal department.
  • Participate in internal and external meetings related to humanitarian accountability in field locations.
  • Lead in developing a responsive, functional and appropriate feed backing mechanism which can improve current project implementation and guide
  • future programming.
  • The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.

3. Position requirements
Education Minimum of B.Sc/HND in Any discipline (preferably statistics or social sciences) from a recognized higher institution

Professional experience

  • At least 1 year of experience in the design and implementation of M&E in development and emergency projects.
  • Knowledge of Accountability systems is an added advantage
  • Hands-on experience of monitoring/Evaluation and supporting community-based development programmes.

Manage and organize information systems, establish and maintain filing systems

Professional requirements

  • Experience in designing tools and strategies for data collection, analysis and production of reports.
  • Expertise in analysing data using statistical software.
  • Ability to work independently and make good decisions with minimum supervision.
  • Excellent command of English and local language oral and written.
  • Background/familiarity with Emergency.
  • Strong interpersonal and team building skills and excellence as a team player.
  • Must possess the ability to learn with speed and ease.
  • Good computer skills (Microsoft Office: Word, Excel, PowerPoint presentation etc.) are an added advantage.
  • Knowledge the use of Google Drive
  • Strong sense of responsibility, methodical and accurate with high organizational skills.
  • Honesty and integrity and able to cope with stressful situations.
  • Languages English, Hausa (Kanuri and/or Shua desirable)

Personal requirements

  • Highly motivated, flexible, reliable and trustworthy
  • As a general input to this section, not mandatory requirements are followed by the word ‘‘desirable’’ in brackets. All other requirements are considered as mandatory.

Method of Application

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