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Field Office Coordinator At Norwegian Refugee Council (NRC)

Date Posted: 11/Jul/2019
Deadline: 24/Jul/2019

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, emergency food security, and water, sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters, NORCAP, with 650 professionals, ready to be deployed on 72 hours’ notice when a crisis occurs.

Field Office Coordinator

Reports to: Area Manager
Supervision of: Field Officers and Assistants
Travel: 60%
Duration and type of contract:12 months

Role and responsibilities

  • The purpose of the Field Office Coordinator is to supervise and coordinateFinance, HR and logistics functions at field office and support implementation of programme activities in the area of operations. The following is a brief description of the role.

Generic responsibilities (max 10)
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan:

  • Coordinate activities at the Field Office.
  • Manage and coordinate activities HR & Admin, finance, logistics and security tasks of the field office
  • Ensure adherence to NRC policies, handbooks, procedures and SOPs/guidelines
  • Ensure adherence to Security and Risk Management policy and procedures
  • Coordinate and assist with budgets and costs for the field office’s shared costs and support functions
  • Provide support in the training and development of staff
  • Provide support to project implementation at field office level
  • Coordinate representation meetings with the UN, partners and authorities
  • Promote the rights of IDPs/returnees in line with the advocacy strategy

Specific responsibilities

  • These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.
  • Establish support functions at Field Office in line with NRC standards, including recruitment of staff.
  • Support field staff in planning and monitoring support functions and coordination of programme activities
  • Coordination of activities with other agencies and stakeholders
  • Support Area Manager with planning and budgeting for Field Office

Critical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

  • Support function: HR, Finance, Logistics managers at country and area level
  • Security: Security adviser at country level
  • Programmatic operations support: CC project managers, CC Project development Managers

Competencies are important in order for the employee and the organisation to deliver desired results.
They are relevant for all staff and are divided into the following two categories:

  • Managing resources to optimize results
  • Planning and delivering results
  • Empowering and building trust
  • Handling insecure environment

Professional Competencies:

  • These skills, knowledge and experience are important for effective performance.

Generic professional competencies:

  • Experience from working in support functions in a humanitarian/recovery context
  • Previous experience from working in complex and volatile contexts
  • Documented results related to the position’s responsibilities
  • Fluency in English, both written and verbal.

Context/ Specific skills, knowledge and experience:

  • Knowledge of the situation in Borno and the field office location
  • Fluent in Hausa and one other local language relevant to the location

Behavioural Competencies (Max 6)
These personal qualities influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies and the following are essential for this position:

  • Managing resources to optimize results
  • Managing performance and development
  • Analysing
  • Handling insecure environments
  • Empowering and building trust
  • Communicating with impact and respect:

Performance Management:
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

  • The Job Description
  • The Work and Development Plan
  • The Mid-term/End-of-trial Period Performance Review Template
  • The End-term Performance Review Template
  • The NRC Competency Framework


  • Minimum Bachelor’s degree and Experience from working in support functions in a humanitarian/recovery context
  • Previous experience from working in complex and volatile contexts
  • Documented results related to the position’s responsibilities
  • Fluency in English, both written and verbal. Fluency in Babur and Hausa (verbal)
  • Computer skills (Microsoft Windows and Office applications)
  • Knowledge and familiarity with north-east Nigeria and culture
  • Knowledge of the local language (Hausa and Babur is an added advantage)
  • Experience with start-up and new office settings

Education field:

  • Administration / Organisation / Management
  • Social science
  • Humanities / Maths / Science
  • Education title: Bachelors' degree

Education level:

  • College / University, Bachelor's degree

Personal qualities:

  • Planning and delivering results
  • Empowering and building trust
  • Communicating with impact and respect
  • Handling insecure environment
  • A good sense of humour is an asset
  • All employees of the Norwegian Refugee Council should be able to adhere to our Code of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable.


  • Hausa
  • English

We Offer

  • Commencement: September 2019
  • Duration: 4 months
  • Salary/benefits: According to NRC’s general directions - Grade Level 7 Step 1
  • Duty station: Biu, Borno State with frequent travels. Travel outside Biu is dependent on changing security conditions, especially for certain roads in the areas.
  • Approved health certficate will be requested before contract start.

Location: Biu, Borno  Application Link

Location: Dikwa, Borno  Application Link

Location: Monguno, Borno  Application Link

Location: Damasak, Borno  Application Link

Method of Application

Click here for more information (PDF)

Application Procedures and CV Registration:

  • Please note that you are required to enter the geographical location for all your previous positions while registering your CV. There is no specific field for this information in our CV form, but you can use the "Company name" field for both company and location

Note: All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

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