Search for Job Vacancies and Career Opportunities in Nigeria

Customer Service Manager At Dragnet Solutions Limited

Date Posted: 14/Aug/2019
Deadline: 23/Aug/2019

Dragnet Solutions Limited - Our client, a 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding services is currently seeking to engage an experienced candidate to fill the vacant position below:

Customer Service Manager

Job Description

  • The Successful candidate is expected to establish profitable client relationship geared towards revenue generation, excellent customer service process and procedures to ensure operational excellence.
  • Manage the relationship in terms of operational updates between the Company’s Operations and Clients.

Key Responsibilities

  • Oversee cross functional work areas targeted to resolve issues raised by clients
  • Ensure credible relationships are established with clients at appropriate levels through courteous, proactive service delivery, customer satisfaction, and the skillful application of specialist knowledge
  • Ensure client issues are handled throughout the job implementation life cycle in a timely and accurate manner
  • Ensure that all business solutions are implemented and maintained in line with predetermined service level agreements.
  • Read instruction from PO to have a clear understanding on the nature of job.
  • Advise suppliers to ensure PFI details are correct and adequate and meet NSC import requirement
  • Ensure pre-clearing process is completed before dispatching to operations.
  • Submit FECD documents using client’s checklist
  • Maintain complete and accurate customer correspondence data
  • Manage the customer service operations, which deals directly with customers and is the first point of contact
  • Ensure that there is high credibility with strategic clients, through reliability and value contributed to their business
  • Monitor team performance and report on their KPI’s
  • Develop strategies to promote team member adherence to company regulations and performance goals

Job Requirements

  • A Bachelor’s degree in any discipline
  • Minimum of 6-10 years’ relevant experience
  • Proven working experience as a Customer Service Manager or a relevant role
  • Sound knowledge of Logistics Industry

Skills Requirements:

  • Ability to communicate effectively with team and to tailor communication to different personalities and communication style
  • Ability to build strategy and plans to handle all types of requests and critical issues
  • Ability to persuade clients without using manipulation
  • Ability to use Customer Relationship Management Software
  • Readiness to always provide solutions to clients’ unresolved issues
  • Ability to resolve clients’ complaints in a timely and efficient manner
  • Ability to insight-fully engage clients
  • Ability to interact with clients and maintain long lasting relationships and give the highest satisfaction
  • Ability to express a customer-centric attitude
  • Ability to constantly motivate team
  • Possess keenness to understand the Company’s business solutions and link to clients’ requirements

Salary Expectations 
N150,000.00 - N 250,000.00/month

Method of Application

Interested and qualified? Click the Apply now button to send your application

Apply Now  






Subscribe to FREE Job Alerts.

 



Subscribe to Job Alert
Filter Jobs
  • Location

    Industry

    Specialization

    Job Type

    Education

    Experience

Latest Jobs and Recruitment in Nigeria Today

Justjobsng.com is the fastest-growing jobs in Nigeria job listing platform .

JustJobsng is Nigeria's leading online jobs site, providing the latest job vacancies and recruitment in Nigeria in a variety of industries and locations in Nigeria.

Search for all job vacancies in Nigeria here on Nigeria’s #1 Job site. Everything latest jobs in Nigeria, Jobs in Nigeria, recruitment in Nigeria, vacancies In Nigeria and employment opportunities in Nigeria is our forte.

Browse our website and search current job opportunities that meet your search criteria. Also you can help yourself with our career resources that will assist you when preparing for an interview.

Our job services are FREE. We strive to post only genuine/Verified Jobs.

Sign up for latest jobs and recruitment offers in Nigeria today!