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Online Customer Support Officer At Owens & Xley Consults

Date Posted: 01/Nov/2019
Deadline: 05/Nov/2019

Owens & Xley Consults - Our client, a leading Fashion brand is currently recruiting suitably qualified candidates to fill the position below:

Online Customer Support Officer

Location: Lekki, Lagos

Job Description

  • The Online Customer Support Officer will manage interactions with customers through the company’s digital channels
  • S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.

Key Responsibilities

  • Manage customer engagement for all social media platform
  • Receive online orders, process orders and ensure the items are delivered to the customers
  • Communicates orders to the operations team for delivery
  • Prepare daily sales report and submit to the Online Team Lead
  • Ensures customer satisfaction at all times
  • Resolve customers’ complaints
  • Responds to customers enquiries via website or social media with approval from the Business Director
  • Create and post content and videos on the social media platforms
  • Manages and resolves client complaints
  • Follow up on customers to get feedback post service delivery
  • Other tasks as assigned

Educational Qualifications

  • HND or B.Sc in any related discipline

Experience:

  • 1-3 years’ experience in direct sales, digital marketing or customer service
  • Experience in the retail industry is a plus

Skills and Abilities:

  • Digital marketing skills
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills

Work Conditions

  • May be required to work overtime
  • Job Type: Full time
  • Renumeration: N50,000 monthly.

Method of Application

Interested and qualified candidates should forward their CV to: [email protected] using the "Job title" as subject of the email.

Method of Application

Interested and qualified? Click the Apply now button to send your application

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