Search for Job Vacancies and Career Opportunities in Nigeria

Online Customer Support Officer At Owens & Xley Consults

Date Posted: 01/Nov/2019
Deadline: 05/Nov/2019

Owens & Xley Consults - Our client, a leading Fashion brand is currently recruiting suitably qualified candidates to fill the position below:

Online Customer Support Officer

Location: Lekki, Lagos

Job Description

  • The Online Customer Support Officer will manage interactions with customers through the company’s digital channels
  • S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.

Key Responsibilities

  • Manage customer engagement for all social media platform
  • Receive online orders, process orders and ensure the items are delivered to the customers
  • Communicates orders to the operations team for delivery
  • Prepare daily sales report and submit to the Online Team Lead
  • Ensures customer satisfaction at all times
  • Resolve customers’ complaints
  • Responds to customers enquiries via website or social media with approval from the Business Director
  • Create and post content and videos on the social media platforms
  • Manages and resolves client complaints
  • Follow up on customers to get feedback post service delivery
  • Other tasks as assigned

Educational Qualifications

  • HND or B.Sc in any related discipline


  • 1-3 years’ experience in direct sales, digital marketing or customer service
  • Experience in the retail industry is a plus

Skills and Abilities:

  • Digital marketing skills
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills

Work Conditions

  • May be required to work overtime
  • Job Type: Full time
  • Renumeration: N50,000 monthly.

Method of Application

Interested and qualified candidates should forward their CV to: [email protected] using the "Job title" as subject of the email.

Method of Application

Interested and qualified? Click the Apply now button to send your application

Apply Now

Subscribe to FREE Job Alerts.


Subscribe to Job Alert
Filter Jobs
  • Location



    Job Type



Latest Jobs and Recruitment in Nigeria Today is the fastest-growing jobs in Nigeria job listing platform .

JustJobsng is Nigeria's leading online jobs site, providing the latest job vacancies and recruitment in Nigeria in a variety of industries and locations in Nigeria.

Search for all job vacancies in Nigeria here on Nigeria’s #1 Job site. Everything latest jobs in Nigeria, Jobs in Nigeria, recruitment in Nigeria, vacancies In Nigeria and employment opportunities in Nigeria is our forte.

Browse our website and search current job opportunities that meet your search criteria. Also you can help yourself with our career resources that will assist you when preparing for an interview.

Our job services are FREE. We strive to post only genuine/Verified Jobs.

Sign up for latest jobs and recruitment offers in Nigeria today!