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Technical Support Specialist At Garanntor Hosting

Date Posted: 04/Nov/2019
Deadline: Not Specified

Garanntor is a privately owned company hosting and infrastructure-as-a-service company. Since our founding in 2016, Garanntor has continually innovated new ways to deliver on our mission: Making it Easy So You Can Focus on Growing Your Business. Based in Lagos, Nigeria.

Technical Support Specialist

Job Description

  • We are looking for a goal-oriented, self-motivated and truly passionate person who is charismatic and professional.
  • As part of the technical support team, the primary responsibility is to understand, troubleshoot and resolve customer issues.
  • Customer inquiries should be handled in a timely manner or escalated to the appropriate team if necessary.

Responsibilities/Requirements

  • Provide live chat support for customers.
  • Provide basic customer support through ticketing system
  • Virtualization knowledge such us OpenVZ, XenServer, KVM and Cloud
  • Good Knowledge of Web server, Mail server, DNS, FTP, SSH
  • Excellent Knowledge in Web Hosting Control Panels such as cPanel, Plesk, Direct Admin
  • Excellent knowledge in Server/Website migrations
  • Excellent Communication Skill in English (oral and written)
  • Familiarity with Linux/Unix command line
  • Experience with Windows Server operating systems
  • Installing/upgrading web software (Joomla, WordPress, Drupal, etc.)
  • Troubleshooting a variety of issues including email, DNS, SSL certificates, etc.
  • Document cases and follow-up on issues from inception through resolution.
  • Ability to work flexible hours.

Method of Application


Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the mail.

Method of Application

Interested and qualified? Click the Apply now button to send your application

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