Search for Job Vacancies and Career Opportunities in Nigeria

Private Client Service Officer - SIPML At Stanbic IBTC Bank (Lagos, Abuja And Port Harcourt)

Date Posted: 07/Jan/2020
Deadline: Not Specified

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Private Client Service Officer - SIPML

Job ID: 42045
Locations: Lagos, Abuja and Port Harcourt- Rivers
Job Sector: Banking

Job Purpose

  • The role is to ensure that Private Clients in the region enjoy services that would guarantee their loyalty, as High Net worth and VIPs of the unit, by providing and delivering service excellence to these clients.
  • Work closely with regional Coordinator who will be responsible for ensuring that all regulatory visitors to the region are well attended to and acting as the company’s representative where a single individual is required to act on behalf of the region as a whole.
  • Work closely with the RSMs, RCSMs, Compliance and Admin Officers within the region

Key Responsibilities / Accountabilities

  • Driving and Coordinating 100% excellent service delivery amongst PCS clients in the region.
  • Implementation of Information Technology based initiatives to increase turnaround time and satisfaction amongst PCS clients.
  • Oversees the daily running of the unit across the South South region
  • Providing guidance and support to team members in achieving set goals.
  • Align to  applicable  SLAs developed  for PCS clients
  • Ensures direct calls and visits by a member of SIPML Exco annually.
  • Visit to new and existing PCS clients within the region
  • Place calls to PCS clients and key contacts in the region at least once within the quarter.
  • Ensures priority treatment on processing of Benefit applications and payment
  • Ensures that all Service Level Agreements are strictly adhered to in all business locations
  • Collation of all information on these clients. E.g. DOB of all nuclear family members, wedding anniversary, preferred sports, club affiliations (Liverpool), hometown, religion and all other information that are considered relevant
  • Organization of  special events for PCS clients in the region
  • Weekly check of RSA and RSA Retiree Fund to identify clients as they fall within the HNI/VIP metrics
  • Ensure implementation of loyalty initiatives and distribution year end gifts to all PCS clients within the region
  • Assist HNI Clients to resolve e-channels related issues and encourage them to adopt e-channels

Relationships:

  • Group: BU heads in Stanbic IBTC and GIA
  • Influence their service delivery; Impact the whole Group
  • Description or examples: Approval and contribution to Policies

Preferred Qualifications and Experience

  • Minimum of a 2.2 BSc. degree from an accredited University
  • Wealth Management  - Up to 5 years post NYSC experience;
  • Expertise in customer experience management
  • Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.

Knowledge / Technical Skills / Expertise:

  • Excellent knowledge of the dynamics and technical aspects of fund management and financial markets
  • Understanding of policies and procedures; customer services in a first class oriented institution is desirable
  • Good analytical /numerical / communication skills
  • Excellent use and knowledge of NAV, MS Office applications, and other customer related tools.
  • Thorough understanding of the Pensions Reforms Acts.
  • Training on providing Excellent Customer Service and Financial Management. Experience in working among a Solution-Oriented team
  • Experience in Customer Care duties and responding to Client Enquiries.

Method of Application

Interested and qualified? Click the Apply now button to send your application

Apply Now  






Subscribe to FREE Job Alerts.

 



Subscribe to Job Alert
Filter Jobs
  • Location

    Industry

    Specialization

    Job Type

    Education

    Experience

Latest Jobs and Recruitment in Nigeria Today

Justjobsng.com is the fastest-growing jobs in Nigeria job listing platform .

JustJobsng is Nigeria's leading online jobs site, providing the latest job vacancies and recruitment in Nigeria in a variety of industries and locations in Nigeria.

Search for all job vacancies in Nigeria here on Nigeria’s #1 Job site. Everything latest jobs in Nigeria, Jobs in Nigeria, recruitment in Nigeria, vacancies In Nigeria and employment opportunities in Nigeria is our forte.

Browse our website and search current job opportunities that meet your search criteria. Also you can help yourself with our career resources that will assist you when preparing for an interview.

Our job services are FREE. We strive to post only genuine/Verified Jobs.

Sign up for latest jobs and recruitment offers in Nigeria today!